How It Works
Apartment Lines service combines automated voice messaging and operator call centers for emergency calls. This allows you to serve your residents while reducing overtime costs of maintenance staff.
Here’s how we handle a typical maintenance call:
Resident
Calls office
Leasing Office
Phone forwarded to Apartment Lines
Emergency Maintenance
(via key press)
(via key press)
Voicemail Number
Non-emergency
Emergency
Live Operators
Non-emergency
Caller instructed to leave a voicemail message
Operator Contacts 1st person on your call list
If person cannot be reached
Next person contacted
Until
Resident is instructed to leave a voicemail message or to call back during business hours
Message instantly emailed to staff
OR
Staff retrieves message by phone
Message Delivered
Advantage: your maintenance staff isn't needlessly contacted, reducing unnecessary overtime costs
Resident
Calls office
Office
Phone forwarded to Apartment Lines
Voicemail Number
Emergency (via key press)
Live Operators
Non-emergency
Resident instructed to leave a voicemail message
Emergency
Operator Contacts 1st person on your call list
If person cannot be reached
Next person contacted
Until
Message Delivered
Non-emergency
Resident is instructed to leave a voicemail message or to call back during business hours
Advantage: your maintenance staff isn't needlessly contacted, reducing unnecessary overtime costs
Message instantly emailed to staff
OR
Staff retrieves message by phone
