If you are using CALL TRANSFER SERVICE, your voicemail is set-up with 2 greetings:

'Greeting 0' is the primary greeting that callers first hear (every caller hears this greeting)
'Greeting 1' is the general mailbox greeting (callers who press '1' to leave a voicemail message hear this greeting)
Use the following procedure to re-record the greetings in your own voice:

1. Dial your Apartment Lines voicemail number.

2. When you hear the greeting start, press the '*' key.
3. Enter your passcode.
4. Press 8 for user options and follow the audible prompts, which will be...
   1. Press 1 for personal greeting.

   2. Press 3 to select the greeting number you wish to change (Greeting 0 or 1).
   3. After selecting the greeting number, press 2 to change that greeting and record a new one.

      If You Are Recording Greeting 0, use this script (optional Courtesy Officer text is in brackets):
      "Thank you for calling (name of apartment community).
      If this is a police, fire or medical emergency, hang up and dial 911.
      We are unable to answer your call at this time. Please press 1 at any time to leave a voicemail message for the office, and your call will be addressed within one business day.
      If you have a maintenance emergency needing immediate attention [or you need a
      courtesy officer], instructions will follow. Please note that operators will not process non-emergency maintenance requests. Press 2 for an emergency operator, otherwise press 1 to leave a message."

      If You Are Recording Greeting 1, use this script:
      "Please leave your name, phone number and a message after the tone. If you are a resident, please include your apartment number."

      Note: Please feel free to customize the greetings by adding office hours, etc--we only ask that you also include all of the the information above for greeting 0, as it is necessary for proper call routing.

   4. Press 9 when finished recording, to save the greeting.
   5. Press 3 to select the next greeting number you wish to change (Greeting 0, or 1) and continue as above until you have completed both greetings.
5. When you are finish with the greetings, press 9 to exit the menu, then keep pressing 9 until it tells you goodbye.

Note: Apartment Lines operates a few alternate voicemail systems with different procedures not covered here. If you have any trouble changing your greeting, please contact us.