- Answering Service designed specifically for apartment communities.
- Fixed monthly rates - no overcall, long distance or holiday charges.
- *Live operators dispatch emergency maintenance & security calls 24/7.
- A dedicated customer service team responds quickly to your account-related needs.
- Leasing inquiries & non-emergency maintenance requests delivered instantly to your email.
- Web interface lets you update your account, view call details and listen to operator recordings from your computer.
- Bilingual voicing options and operator assisted calls available.
- Automated call forwarding - no need to manually forward when you come and go.
- Special features [0] available to meet your specific needs.
*The advantages of access to live operators
The ability to reach a live operator has many advantages over other call handling strategies. Among the most important:
- Save money
By screening the calls, operators eliminate unnecessary staff overtime by only contacting emergency personnel when it's actually an emergency. For example, a dripping sink faucet can most likely wait until morning, instead of paging out a maintenance person for the job at 2am. - Save time
By condensing the caller's story, the operator delivers all the information and only the information your staff needs, thus decreasing the total amount of time spent handling an emergency. - Save frustration
When a caller reaches a real person, they are much less likely to feel frustrated, since they now have somebody they know is proactively handling their emergency.
Operators also decrease frustration for your staff, as they are no longer needlessly bothered by calls that can wait until morning.
| Apartment Lines is a member of the following organizations: | ||
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