Emergency Operators will always attempt to dispatch to a live person to verify the message was delivered. If the operator can not reach your staff and leaves a message on an answering device, it is imperative that your staff return the call to complete the dispatch process.
If you have on-call pagers, a return number will appear on the display if the operator is trying to reach you. If the operator tries to reach you on a home phone or cell phone and gets voicemail or an answering machine, the operator will record a return number for you to call back on.
If you need to reach an operator and don't know the operator number, call your forwarded office line (or the number you call-forward to) and follow the recorded instructions on reaching an Emergency Operator. Operators will handle calls based on the most recent updates you have submitted.