How Do I Use Call-Forwarding?

There are two major kinds of call-forwarding:

1. Standard Call-Forwarding
   a.k.a. Manual Call-Forwarding
   If you have the Standard Call-Forwarding feature from your telephone company, you may forward your phone to the answering service by dialing 72# (AT&T Users) or *72 (Verizon Users) followed by your assigned answering service number. To disable call-forwarding, dial 73# (AT&T Users) or *73 (Verizon Users).

2. Automatic Call-Forwarding
   a.k.a. Fixed Call-Forwarding, Call-Forward No-Answer
   If you have the Automatic Call-Forwarding feature from your telephone company, you will need to contact a telephone company representative to configure your phones to forward to your assigned answering service number, and configure the number of rings before the phone is forwarded.
   Note: While automatic call-forwarding is convenient, it is also much less flexible. Apartment Lines recommends that all customers using Automatic Call-Forwarding also obtain Standard Call-Forwarding on their phones.

   How do I order Call-Forwarding

   To order Call-Forwarding, you must call the telephone company that provides your local phone service. Normally, you will need a copy of your phone bill when you call in order to answer questions that prove you are authorized to make changes to your phone account.

   If you are ordering the automatic Call-Forwarding feature, you will also need to have your assigned Apartment Lines number on hand--this will be the destination number they will use for automatic Call-Forwarding. If you would like Apartment Lines to assist you with setting up Call-Forwarding, please contact us.